Shipping | Returns | APO

SHIPPING POLICIES:

TacticalGearCo can ship to most addresses in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. 

All weights will be rounded up to the next full pound to reflect the policies of shipping companies.

1. Free Shipping Policy applies to intercontinental US States, Hawaii and Alaska only.

2. All packages will be shipped ground as a standard method of shipment.

3. APO/FPO shipments will be shipped US Postal Service.  Tracking/Delivery numbers are provided, however only indicate shipment delivered up to the point of APO address.  Phoenix-Tactical is notresponsible for the loss of items or orders shipped via APO/FPO addresses.

4. Overnight, 2nd Day Air, and 3 Day Air are available with additional charges.  Please indicate in the customer comments section of the order form to expedite your shipment.

5. International Shipments:International customers are responsible for all duties, taxes, and any additional freight charges.

6. TacticalGearCo is not responsible for lost, stolen or damaged packages.

7. Orders shipped under FREE SHIPPING Policy will ship complete. If any items are on backorder the order will be held until complete.  Customer may choose to have instock items shipped partial under the FREE SHIPPING Policy with additional shipping charges applied for second shipping of Out of Stock items. 

 

RETURN POLICIES:

1. All items must be returned unused and in original NEW CONDITION. Products must have all manufactures tags in place with original packing materials included.

2. All return requests must be made within 30 days of receipt of shipment.

3. No refund will be applied to shipments that are refused at the time of delivery. There are no exceptions to this policy.

4. All returns must be received back in the TacgticalGearCo warehouse in Aberdeen, NC with in 7 days of receipt of the RMA Number.

5. All Sales are final on apparel and closeout/overstock items.

6. A Return Merchandise Authorization (RMA) number will be issued from TacticalGearCo and must accompany all returns.  No refunds or store credits will be issued without an RMA Number.

7. Any order returned through no fault of TacticalGearCo (such as size, color choice) will be charged a 15% restocking fee.  There are noexception to this policy.  All costs due to returns from error by TacticalGearCo or its manufacturers will be paid TacticalGearCo.

8. Customer shall be responsible for all shipping charges on orders returned or exchanged through no fault of TacticalGearCo or is manufacturers.


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